Frequently Asked Questions
Find answers to the most common questions about our products, ordering process, shipping, and research use. If you can’t find what you’re looking for, feel free to contact our support team—we’re always here to help.
What are research peptides used for?
Our peptides are strictly intended for laboratory and scientific research purposes only. They are not for human consumption, medical, or diagnostic use.
Are your peptides tested for quality?
Yes. All products undergo strict laboratory testing to ensure high purity, accuracy, and consistency. We also work with third-party labs for verification.
What does “99%+ purity” mean?
It means each peptide batch is tested and confirmed to meet or exceed 99% purity standards, ensuring reliable results for research purposes.
How long does shipping take?
Shipping typically takes 3–10 business days for domestic orders and 7–21 business days for international orders, depending on location and customs processing.
Do you offer discreet shipping?
Yes. All orders are packaged securely and discreetly to ensure privacy and product protection during transit.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery status.
What should I do if my order is delayed or missing?
If your order is delayed or missing, please contact our support team. We will assist you in tracking and resolving the issue as quickly as possible.
Can I return or exchange my order?
Due to the nature of our products, all sales are generally final unless the item arrives damaged or incorrect. Please contact us for assistance in such cases.
How can I contact customer support?
You can reach our support team through our Contact Us page via email or contact form. We aim to respond as quickly as possible.